Frequently Asked Questions

How do i know when i will get my order ?

NATIONAL DELIVERY ORDERS (OUTSIDE THE RADIUS OF 10 MILES OF HUDDERSFIELD)

To receive – Tuesday (cooked on Sunday)

Orders placed between Wednesday and 11:59pm Friday

To receive – Friday(cooked on Thursday)

Orders placed between Monday and 11:59pm Tuesday

LOCAL ORDERS (WITHIN THE RADIUS OF 10 MILES)

To receive – Sunday (cooked on Sunday)

Orders placed between Wednesday and 11:59pm Friday

To receive – Wednesday(cooked on Tuesday)

Orders placed between Saturday and 11:59pm Sunday

To receive – Thursday(cooked on Thursday)

Orders placed between Monday and 11:59pm Tuesday

How do you deliver ?

We deliver nationally on Tuesdays, Thursdays and Fridays. We would love to deliver over the weekend however there isn’t a courier service that does this at a reasonable cost. The cost would need to be passed onto the customer and we would prefer to keep this at £6. (Please see below the schedule you need to order in to get the meals on the delivery day you want).

If you have ordered a monthly bundle, we will deliver your meals on the same day each week over a 4 weekly period where all your meals will be delivered for that particular week at once. eg.

If you have ordered 1x meal a day/monthly bundle and split this up into weekly deliveries, 7x meals would be delivered in week 1. Another 7 in week 2, and so on over weeks 3 and 4.
If you ordered a 3mpd monthly bundle and split this up, then 21x meals would be delivered on week one. Then 21x in week 2 and so on.
If you have ordered a monthly bundle but only clicked 2 deliveries, the 2nd delivery will take place 2 weeks after the 1st delivery happened.

Delivery Terms

All parcels will be sent with DHL Courier service on a next day delivery service. When we log the parcel, you will be sent your tracking number via email/text.

Before you order;

Please check our website for the delivery days before ordering to see if they are suitable. You are given 3 delivery days as options.
If the delivery date is not convenient, you can contact us and we will be happy to organise a different day so long as we have 48 hours notice.
Please provide notes of where to leave the parcel if you are not going to be able to personally receive this, or if there are any special requirements such as if you live in a block of flats – leave in concierge for example.
Please ensure that you enter the correct delivery details when you order, we can only send orders to the address that you have provided us with. Once you have placed your order we cannot change any delivery details.

Important

Although DHL give options to change the delivery details, the route cannot be changed on the day and you will run the risk of the parcel not being delivered.

PREP UK will take responsibility for any details inputted before the parcel is sent however any changes to the delivery after the parcel is sent (ie changes made directly with DHL) means that PREP UK cannot take any responsibility for and the customer will need to take this issue up with DHL.

When DPD deliver to you:

DHL will provide you with a one-hour delivery window so you don’t have to wait in all day for your parcel.
You are notified of this by text or email
There will only be one delivery attempt. DHL’s policy is to destroy all perishable goods if they have not been successful as food will not be safe to eat as the ice will have melted. (Its important to ensure delivery address is correct as soon as you place the order).
If you are not going to be available to take the parcel(s), it will be left in a safe space. If there is no safe place to leave this, the parcel will return to the depot where it will be destroyed. Please indicate where your safe place is as the courier wont know.
It is an expectation the customer either provides this information, is in to receive the delivery, or that there is a safe space to leave the parcel.
It is an expectation the customer either provides this information, is in to receive the delivery, or that there is a safe space to leave the parcel.

Do we carter for individual needs ?

We cook all our meals in batch meaning cooking for individual needs would mean not meeting our tight deadlines.

Is our meet halal ?

All of our meat & fish used is Halal.

Additional – the halal bundle is for convenience made up of our best sellers. Please note that all meals are halal so there is no risk of contamination.

Contact Details

Opening Hours: 11am – 6pm

Email: sales@prepuk.com

Tel: 01484 972983

Address: pREP 23 Southgate, Huddersfield, HD1 1QZ

How long does the food last for ?

We prefer not to use any gases to preserve our food – instead, we prefer to make the food as healthy and fresh as can be.

Food, therefore, lasts for 4 days from the time it is cooked. The meals freeze extremely well although freshness and quality at the time of freezing affect the condition of frozen foods. If frozen at peak quality, foods emerge tasting better than foods frozen near the end of their useful life.

It is advised that you freeze the meals that you won’t be eating straight away.

Can you deliver at a specific time ?

We can’t offer a delivery time unfortunately as we are using a courier service that isn’t Prep so we aren’t in charge of scheduling.

If I split my monthly bundle up into 2 deliveries or collections, when would these be delivered/need to be collected?

You would receive your 2nd lot of meals 2 weeks after you have received your first. This gives you chance to use the meals so you have space for the second delivery.

Can i claim for any damaged tubs ?

Although Prep UK have done their job and shipped the meals in one piece, we do feel its unfair to burden you with a claim through DPD.
You have paid for the meals and expect them to be in tact. Please take a photo of the damaged meal(s) and send these across to sales@prepuk.com who will discuss options.

Are you a ‘free from’ allergy facility ?

Prep UK cannot guarantee there will not be traces of the 14 key allergens listed by the Food Standards Agency in any of the meals though. Although we clean areas down thoroughly before dealing with each meal, all the food is prepped and cooked in one kitchen.

How do i cook the meals ?

Your meals are already cooked and just need reheating in the microwave and these instructions will be on the sticker of the meal.
Should you want to reheat in any other way such as an oven, please transfer the contents onto an oven plate on heat setting 180c for 20 mins and probe your food to make sure that it is above 80c.

Please note that the plastic container will melt in the oven.